HOW TO SHOP AND PLACE AN ORDER
Do I need an account to place an order?
No, BunnyMose is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a BunnyMose account.
If you create a BunnyMose account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Learn more about our Access loyalty programme
I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive BunnyMose email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
How do I place an order on your website?
Here’s how:
Choose a category or brand from the top navigation menu or search to explore a specific style or brand
Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I place an order over the phone?
Sure. Our global Customer Service advisors are happy to assist you with this.
Can I cancel my BunnyMose order or make changes to it?
Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here
You can't add items to an existing order, but you can place a new order for any additional pieces. For more information, view our Orders & Deliveries page
BUNNYMOSE PRICING AND PAYMENT
Why is BUNNYMOSE pricing different?
It's down to our unique business model. At BUNNYMOSE, you're shopping items from our luxury brands and partner boutiques worldwide.
Prices are determined by each BUNNYMOSE brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.
Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
When will my card be charged?
If you pay by debit card, cryptocurrency or PayPal, BUNNYMOSE will take payment when you place your order.
Which payment methods do you accept?
Visa
MasterCard
Maestro
American Express
Discover
Diners
JCB
JDpay (only available in China Mainland)
PayPal
Tamara
Apple Pay
Afterpay (only available in the United States and Australia)
Alipay (only available in the United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
HB Pay (only available in China Mainland and Hong Kong)
Klarna (only available* to the US, UK, Germany, Austria, Switzerland, Belgium, Italy, France, Sweden and Netherlands)
WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
UnionPay
iDEAL | Wero (only available in the Netherlands)
Boleto (only available in Brazil)
Cryptocurrency (the full list of valid cryptocurrencies can be found here)
In selected countries, we accept payment with Klarna, Afterpay and Tamara.
We only accept credit card instalments as payment in Brazil and Mexico.
*Maximum spends: France (1500 EUR), Italy (2000 EUR), United Kingdom (£1500), United States ($1500), Germany, Austria, Switzerland and Belgium (5000 EUR/CHF), Sweden (16500 SEK), Netherlands (1500 EUR).
*CA resident loans made or arranged pursuant to a California Financing Law license.
For your safety, security checks are taken on all payments made to us at the time of purchase.
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the BUNNYMOSE Privacy Policy
PRODUCT AVAILABILITY, AUTHENTICITY AND PRE-OWNED ITEMS
Are you going to have my size again?
To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
Are BUNNYMOSE items guaranteed authentic?
Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.
How will my order be packaged?
Your order will be carefully prepared in a protective BUNNYMOSE package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.
Do your pre-owned items come in different conditions?
Yes, our pre-owned items come in the following conditions:
Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags.
Unworn: previously owned but never been used and in original condition. This item comes without its original tags.
Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects.
Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.
Where can I find size conversion charts?
View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.
How can I get a better understanding on how a piece will fit?
Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.
What's the difference between size, fit, cut and material?
The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.
Why do designer sizes vary?
International sizes are slightly different when converted and some designers fit larger or smaller than others. That's why we provide specific information for each item.
What if my item doesn't fit?
If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online
Promotions
How do I find out about the latest promotions?
To stay updated on exclusive promotions, new in and early sale access, sign up to our emails
What different types of promotions are there?
You can view all our promotions on the page
Or if you're an Access member, check your Access dashboard for promotional rewards in your account.
How do I apply a promo code?
BunnyMose to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our global Customer Service team
Are there any brands excluded from promotional discounts?
Yes, promotional discounts can only be redeemed on selected brands and items. As each BUNNYMOSE promotion is different, we're unable to provide a list of excluded brands and items. However, items that are labelled or added to the promotions page may be eligible for a promotional discount.
For more information, view the Promotion Terms & Conditions page
How do I know if my item is eligible for a promotion?
Items that are labelled or added to the promotions page may be eligible for a promotion. If a minimum spend applies, this must be spent in a single transaction. For more information, view the Promotion Terms & Conditions page
The item I want is part of the promotion but my size isn't discounted. Why does this happen?
At BUNNYMOSE, you are shopping items from our worldwide selection of luxury brands and partner boutiques. If the size you want is from a brand or partner boutique that isn't participating in our BUNNYMOSE promotion, it will not be discounted.
My promo code has expired. Can I request another one?
Our Customer Service team are unable to reactivate any promotional discounts. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.
Can I combine two promotions simultaneously?
Some BUNNYMOSE promotions cannot be used simultaneously. If there are two promotional offers available, you'll have to choose which promotion you'd like to apply. If there's a live campaign that's automatically applied at checkout, all you need to do is add your promo code of choice at checkout to overwrite it.