At Bunny Mose, we are committed to maintaining a secure and trustworthy shopping environment. This Fraud Prevention Policy is designed to protect our customers, our business, and payment systems from unauthorized transactions, fraud, and abuse.
1. Fraud Screening & Monitoring
All orders are subject to automated fraud screening and manual review. We utilize industry-standard fraud detection systems to evaluate transactions based on risk indicators, including but not limited to:
• Address Verification System (AVS) mismatches
• Card Verification Value (CVV) inconsistencies
• IP address and geolocation discrepancies
• Unusual purchasing patterns or high-risk behavior
• Orders flagged by third-party fraud detection services
We reserve the right to delay, hold, or cancel any order identified as high risk.
2. Order Verification Process
For certain transactions, additional verification may be required before processing the order. This may include:
• Requesting a valid government-issued ID
• Verifying billing and shipping information
• Contacting the customer via email or phone
• Requesting proof of payment authorization
Failure to provide requested verification within a reasonable timeframe may result in order cancellation.
3. Payment Security
All payments are processed through secure, PCI-DSS compliant payment gateways. We do not store or have access to customers’ full payment details.
We implement encryption, tokenization, and secure authentication protocols to safeguard sensitive information.
4. Suspicious Activity & Account Protection
We actively monitor for suspicious account activity. If unusual behavior is detected, we may:
• Temporarily suspend the account
• Restrict access or transactions
• Request additional identity verification
Customers are responsible for maintaining the confidentiality of their account credentials.
5. Order Cancellation & Refusal of Service
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving:
• Suspected fraud or unauthorized transactions
• Incomplete or unverifiable information
• Abuse of promotions or discount codes
• Violation of our Terms of Service
Customers will be notified via email if their order is canceled.
6. Refunds for Fraudulent Transactions
If an order is confirmed as fraudulent:
• The transaction will be immediately voided or refunded
• Refunds will be issued to the original payment method only
• Processing time may vary depending on the financial institution
We are not responsible for delays caused by banks or payment providers.
7. Chargebacks & Disputes
We strongly encourage customers to contact us before initiating a chargeback.
In the event of a dispute:
• We will provide all necessary transaction records to the payment processor
• Fraudulent chargebacks will be contested with supporting evidence
• Customers who file abusive or fraudulent chargebacks may be permanently banned.
8. Compliance with Laws
We comply with all applicable U.S. laws and regulations regarding fraud prevention, electronic transactions, and consumer protection.
9. Customer Responsibilities
Customers agree to:
• Provide accurate and complete billing/shipping information.
• Use payment methods they are authorized to use.
• Promptly report any unauthorized transactions.
• Not engage in fraudulent or abusive activities.
10. Limitation of Liability
Bunny Mose shall not be liable for any losses, damages, or delays resulting from fraud prevention measures, including order cancellations, payment holds, or verification procedures.
11. Contact Information
For fraud-related inquiries or concerns, please contact us:
• Email: support@bunnymose.store
• US Hotline: +1 642-620-8985
• AU Hotline: +61 468 268 673